Returns & Replacements Policy

Dreammarthub Returns & Replacements Policy

At Dreammarthub, customer satisfaction is our top priority. If you receive a damaged, defective, incorrect, or incomplete product, we are here to help.

Eligibility for Returns & Replacements

You may request a return or replacement if:

✅ The product is damaged during transit
✅ You received the wrong item
✅ The product is defective or not working properly
✅ Important parts or accessories are missing
✅ The product is significantly different from the description on our website

Return/Replacement Window

  • Requests must be submitted within 5 days of delivery.
  • Customers should provide clear photos or videos showing the issue for verification.
  • Our support team will review the request within 24–48 business hours.

Non-Returnable Items

The following products are generally not eligible for return unless received damaged or defective:

  • Personal care and grooming products
  • Innerwear and hygiene-related items
  • Customized or personalized products
  • Products damaged due to misuse, negligence, or improper handling
  • Products returned without original packaging and accessories

Replacement Process

  1. Submit a request through our customer support team.
  2. Share order details along with photos/videos of the issue.
  3. Once approved, our courier partner may arrange a pickup.
  4. After quality verification, a replacement will be shipped.

Refund Policy

  • Refunds are processed only when a replacement is unavailable.
  • Approved refunds are credited to the original payment method within 5–7 business days.
  • For Cash on Delivery (COD) orders, refunds will be transferred to the customer's bank account or UPI ID.

Order Cancellation

  • Orders can be cancelled before they are shipped.
  • Once an order has been dispatched, cancellation requests may not be accepted.

Important Notes

  • Products must be unused and returned with original packaging, manuals, tags, and accessories.
  • Dreammarthub reserves the right to reject return requests that do not meet our policy requirements.
  • Shipping charges, if any, are non-refundable unless the return is due to our error.

Need Help?

📧 Email: support.dreammarthub@gmail.com
🌐 Website: dreammarthub.com

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